Cancellation Policy

Late Cancellations (Within 24 Hours)

Cancellations made less than 24 hours before your scheduled start time are subject to a 50% cancellation fee. We hold your spot and turn away other guests — late cancellations help us cover guide and equipment costs.

No-Shows

If you do not show up for your scheduled tour or rental pickup and haven't contacted us, you will be charged the full booking amount. Please call or email us if you're running late — we'll do our best to accommodate you on a later departure if space allows.

Weather-Related Cancellations

Weather cancellations are always 100% free. Safety is our top priority. If we determine that conditions are unsafe (high winds, lightning, dangerous surf), we will:

• Contact you as early as possible — usually the morning of your tour
• Offer to reschedule for another day or time
• Issue a full refund if rescheduling isn't possible

Note: Light rain or overcast skies are normal in Hawaii and typically don't affect tours. We only cancel for conditions that pose a safety risk.

Group Bookings (6+ Guests)

Group bookings of 6 or more guests require 48 hours notice for free cancellation or rescheduling. Late cancellations for groups are subject to a 50% fee; no-shows are charged in full.

Multi-Day Rentals

Multi-day equipment rentals (kayaks, SUPs, beach gear) follow the same 24-hour cancellation policy. If you return equipment early, we'll refund unused full days (24-hour increments) minus a small restocking fee.

How to Cancel or Reschedule

Contact us through any of these methods:

• Phone: (808) 498-1894
• Email: aloha@activeoahutours.com
• In person: Visit our Kailua storefront at 130 Kailua Road

Please include your booking confirmation number and the name the reservation was made under.

Refund Processing

Refunds are processed within 3-5 business days to the original payment method. You'll receive an email confirmation once your refund has been initiated.